Privacy policy

About this policy

SERI BAG is operated by Shandong Shirui Shangmao Youxian Gongsi (legal company name in Pinyin), presented in English as Shandong Shirui Trading Co., Ltd. Registered address: Gaofengtou Town, Tancheng County, Linyi, Shandong, China. This policy covers product browsing, business enquiries and bag-design reference services on this website, and explains how we handle information relating to you.

Information we handle

When you send an enquiry, we receive the name, email address, company, country or region, product and style selection, estimated quantity, customisation choices and brief you provide. Your name, email and brief are required to respond; the other fields are optional. Please do not include identity documents, payment information or unrelated sensitive personal information in your brief.

The website and hosting services may record IP addresses, browser information, access times, requested URLs and errors to operate and protect the service. The enquiry feature also uses a short-lived abuse-prevention identifier to limit repeated submissions.

How we use information

We use your information to respond, prepare quotations, discuss samples and project details, continue necessary business correspondence, maintain the website and prevent misuse. The current enquiry form does not automatically subscribe you to newsletters or advertising.

Who may handle information

People handling your enquiry or project, and providers of necessary hosting, email and technical maintenance, may process information within their responsibilities. We may also provide information when required by law. We do not sell personal information from enquiries.

Processing locations depend on the hosting and email services in use. Where processing involves an international transfer, we will apply the measures required by applicable rules.

If you choose our WhatsApp contact link, you will use a service provided by WhatsApp. Information you send through that service is also subject to its own privacy policy.

How information is retained

Enquiries are delivered by email. The current website enquiry feature does not create a separate customer-enquiry database. Correspondence, business records, hosting logs and necessary backups may be retained in the systems that handle them.

Retention depends on responding to the enquiry, fulfilling a project, handling disputes and applicable legal obligations. We delete or anonymise information when it is no longer needed. Backup copies may be removed through the normal backup rotation.

Cookies and browser settings

The language feature may use a pll_language cookie to remember your selected language. WordPress administration may use authentication and security cookies; ordinary product browsing does not require a login. The current website does not include advertising trackers or third-party traffic analytics.

You can inspect, delete or block cookies in your browser settings. Blocking them may prevent the website from remembering your language. If we later introduce analytics or marketing features that require additional choices, we will update this explanation and provide the applicable controls.

Codex and bag-design services

Connecting your own Codex or another AI tool to this website gives access to public bag references and manufacturing constraints. Design validation and brief export requests may include a reference style, colours, artwork text and design notes. The current interface processes these requests without creating customer design files, automatically publishing designs, placing orders or sending enquiries. Hosting or security systems may still retain necessary request records.

Content you enter or upload to a third-party AI service is also governed by that service’s terms and privacy policy. Confirm that you have permission to use the material and share only what is needed for the design.

Your choices and how to contact us

Email hello@seribag.com or use the contact form on this website to request access, correction, deletion or other action available under applicable law. Include “Privacy request” in the email subject or your brief and the email address you previously used to contact us. We may need to verify necessary information to confirm that the request comes from you or an authorised representative.

If information is still needed for an unfinished project, a legal obligation or a dispute, we will explain the scope of action available. You can leave optional fields blank or stop using the relevant service.

Updates to this policy

We will update this page and its revision date when the website or our information practices change. We will provide additional notice of significant changes where appropriate. Please refer to the latest version published here.